The purpose of this explanation is to let customers compare the public policy with what appears at checkout.

The shipping practices below apply to eligible orders accepted by Amazonfreshx through its online storefront. We believe that clear, upfront information at every stage of a purchase is essential to a trustworthy shopping experience.

Shipping destinations

We ship only to eligible addresses within the United States when a delivery option is offered for the customer's address at checkout. Some remote areas, U.S. territories, military addresses, or PO Boxes may not be supported by every carrier service. An order is not accepted for delivery until the shipping address and selected service have passed checkout validation.

Order processing

After payment verification, orders are normally prepared within 0–1 business day. Our regular fulfilment days are Monday through Saturday (Mon–Sat), excluding U.S. public holidays. Orders received after 2:00 PM Pacific Standard Time (Los Angeles), on weekends, or on applicable public holidays may begin processing on the next fulfilment day. Processing time is the period before a parcel is handed to a carrier and is separate from transit time.

Transit and estimated delivery

Carrier transit is normally 0–1 business day after dispatch. The combined processing and transit estimate is approximately 0–2 business days — this is the total estimated delivery window from the moment an order is successfully placed. Carriers used by the store are the carriers and services available at checkout. Severe weather, peak-season volume, carrier disruption, rural service limitations, address errors, or events outside our reasonable control may extend an estimate.

Shipping charges, taxes, and checkout

Our shipping charge rule is calculated and displayed at checkout before payment. Checkout presents the payable amount — including products, shipping, discounts, and applicable tax — before payment authorization. Charges are shown in U.S. dollars (USD). We do not add an undisclosed delivery charge after an order has been confirmed.

Tracking and split shipments

When a carrier supplies tracking, we send it to the email address used for the order. The first carrier scan may not appear immediately. Products may occasionally arrive in separate parcels; when that happens, available tracking details are provided for each shipment and the customer is not charged a second undisclosed fee.

Address changes

Customers must provide a complete recipient name, street address, apartment or suite number, city, state, postal code, and reachable contact information. Contact us immediately if an address is wrong. We will try to assist, but a change cannot be guaranteed after dispatch. Costs caused by an incorrect address or refused delivery may be the customer's responsibility where permitted by law.

Delayed, missing, or damaged parcels

For a late or missing shipment, first check the tracking page, carrier notices, household members, reception areas, and safe delivery locations. Then contact us with the order number. For visible damage, preserve the parcel, labels, and product packaging and provide clear photographs so that we can investigate with the carrier.

Lost, delayed, or damaged shipments

Contact us promptly if tracking has not updated, a shipment appears lost, or a package arrives damaged. Include the order number, tracking information, and clear photos of damaged items and packaging when applicable. Keep the item and packaging until our review is complete.

Contact

Our support team can be reached at support@amazonfreshx.shop and +1 501-734-9201 during Monday through Saturday, 9:00 a.m. to 5:00 p.m. Pacific Standard Time (Los Angeles), excluding U.S. public holidays. We usually respond within 2 business days.

© 2026 Amazonfreshx · All rights reserved.